Pricing

Pricing

All of ChainCare's customers receive a tailored plan based on their needs, however we have assembled some sample plans and pricing here to help guide you.

Business Hours Coverage
USD $1500 /month

Early-stage protocols with moderate support volume and a US/Americas-heavy user base.

  • AI-first triage across Telegram, Discord, and Twitter — deployed and supervised by our team
  • Human escalation for complex issues during business hours (9am–6pm ET or 9am-6pm CET)
  • Trust & safety monitoring: impersonator removal, phishing detection, scam prevention
  • Weekly reporting on ticket volume, resolution times, and escalation patterns
  • Support stack configuration (Intercom, Mava, or your existing tooling)
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Most Popular
Extended Hours Coverage
USD $2,500 /month

Revenue-generating protocols with global users and growing support complexity.

  • Everything in Business Hours, plus:
  • Coverage extended to 16 hours/day (7am–11pm ET) — covering Europe and Asia business hours
  • Dedicated support engineers familiar with your protocol's architecture and documentation
  • Incident escalation paths to your engineering team with defined SLAs
  • Monthly ops review: metrics, trends, and recommendations
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Full Operations
USD $4,000 – $5,000 /month

Established protocols with significant TVL, regulatory requirements, or high-stakes user interactions.

  • Everything in Extended Hours, plus:
  • True 24/7/365 coverage — no gaps, no holidays, no excuses
  • Dedicated trust & safety analyst: proactive threat monitoring, incident documentation, pattern analysis
  • Developer support: first-line API and integration assistance for your B2B partners
  • Compliance documentation and audit support as needed
  • Direct Slack/Telegram channel with your ops team
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Need something custom? Contact us to scope a plan for your protocol's specific requirements.