We’re honoured to announce that ChainCare has been named Most Innovative Community Retention Agency 2026 – Ontario by CorporateVision’s Canadian Business Awards.
The award recognizes what we’ve been building since 2018: a support operations model designed specifically for Web3 protocols and crypto exchanges. While the category uses “community retention,” what the judges recognized is the work we do every day — AI-first triage, crypto-native escalation, and 24/7 trust & safety coverage for revenue-generating protocols.
What This Recognition Means
CorporateVision’s Canadian Business Awards highlight companies that are pushing their industries forward. For us, innovation has always meant one thing: treating user support as an operations problem, not a marketing afterthought.
Most agencies in the Web3 space bundle support with social media management, influencer campaigns, and “community building.” We took a different path. We focused on what actually retains users: fast, accurate answers when something goes wrong. That means support engineers who understand DeFi mechanics, wallet security, and protocol architecture — not community managers reading from scripts.
It also means building systems that scale. Our AI-first triage handles routine inquiries instantly, while our human team handles the escalations that require judgment. We monitor for scams and impersonators around the clock. When a phishing campaign launches at 3am, we’re already removing it before your users wake up.
Built on Long-Term Partnerships
This award reflects the trust our clients have placed in us. We’ve been 0x’s support operations partner for over five years — handling both their B2C user support and their B2B partner relationships. We run support for Matcha’s consumer-facing DEX and Reef’s DeFi ecosystem.
These aren’t short-term engagements. They’re partnerships built on consistent delivery, year after year.
What’s Next
We’re continuing to invest in our support stack, including productizing the tools we’ve built internally over the past eight years. Our goal remains the same: be the support operations partner that serious protocols trust to protect their users.
Thank you to CorporateVision for this recognition, and to our clients for trusting us with their users.
If you’re running a protocol and want to talk about what professional support operations looks like, get in touch.
You can view the official listing at CorporateVision’s Canadian Business Awards.
